The Denial-Management Sandwich

When a person (or organization/entity) is in some level of denial, it is common to hear phrases like:

“It was so fast. It just happened.”

“One thing led to another.”

“It’s just how things are.”

But patterns of behavior aren’t established overnight.

On the job, incidents might occur because the workplace culture has unknowingly become supportive (or is perceived as supportive) of attitudes that justify the inappropriate actions.

When it comes to crime, offenses may occur because there are many, smaller – but integral – decisions the perpetrator is making that they may not even be consciously aware of.

In short, humans & entities are complex. Sometimes they prefer to believe that something “just happened,” rather than looking at all the choices they made that led up to the behavior.

So…how do you break through that denial?

The Denial-Management Sandwich is a system that takes stakeholders through the process of breaking through denial using an easy-to-grasp analogy. Dr. Cole’s unique seminar can help you successfully learn and apply the system, whether it be for assessing a candidate for parole, evaluating violence risk, talking to a suspect, or trying to steer your company in a different direction. Dr. Cole can tailor her seminar to meet the needs of your organization.


Parole Board Commissioners



Violence Risk Evaluators

CEO/Team Leaders


Seminar Duration:

1.5 – 3 hours